Effective Date: 23 February 2026 | Last Updated: 23 February 2026
1. Introduction
Welcome to Metakaos (“we,” “us,” or “our”). We are an artist and art consultancy firm offering a comprehensive solution for art, design, and construction requirements. Our website is located at https://www.metakaos.com/.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
2. Information We Collect
We may collect the following categories of personal information from you:
Personal Identification Information, including:
- Full name
- Email address
- Phone number
- Mailing or billing address
Business and Professional Information, including:
- Company or organisation name
- Job title or role
- Project briefs, requirements, or specifications shared with us
Technical and Usage Data, including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and device information
- Cookies and similar tracking technologies
Payment Information (when purchasing art or services):
- We do not store payment card details. All transactions are processed securely through third-party payment processors.
Communication Records:
- Correspondence and enquiries submitted via our contact form or email
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide requested art consultancy, acquisition, or project services
- Process and fulfil artwork or service orders
- Communicate with you about your project, order status, or upcoming events and exhibitions
- Send newsletters, updates, and promotional content (with your consent)
- Improve and personalise the experience on our website
- Analyse website usage and optimise performance
- Comply with legal obligations and prevent fraud
- Manage our business relationships and maintain client records
4. Legal Basis for Processing (GDPR / Applicable Privacy Laws)
Where applicable, we process your personal data under the following legal bases:
- Contractual necessity — to fulfil service agreements or artwork transactions
- Legitimate interests — to improve our services, communicate with clients, and operate our business
- Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time)
- Legal obligation — where required by applicable law
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: Required for the website to function correctly
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant content and advertisements
You can control cookie settings through your browser preferences or by using our cookie consent manager when prompted. Disabling certain cookies may affect website functionality.
6. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with website hosting, payment processing, email delivery, or analytics, who are bound by confidentiality obligations
- Artists, galleries, or collaborators on a need-to-know basis in connection with commissioned or curated projects, with your awareness
- Legal authorities if required by law, court order, or to protect our rights and the safety of others
- Successors in business in the event of a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project and transaction records may be retained for up to 7 years for accounting and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the information we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request transfer of your data in a machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw at any time
To exercise any of these rights, please contact us using the details in Section 12.
9. Third-Party Links
Our website may contain links to third-party websites, artist profiles, or platforms. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Metakaos
Website: https://www.metakaos.com/
Email: contact@metakaos.com
Address: 13 Martaban Road, Singapore 328640
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.